Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us (SolX GmbH, Kurpromenade 25, 76332 Bad Herrenalb, telephone +49 7083 9330398, email info@solx.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.


Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the inexpensive standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You must bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.


Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts:

  • For the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

  • For the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.

  • For the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market over which the entrepreneur has no influence.

  • For the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts.

  • For the delivery of goods whose price depends on fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period.

The right of withdrawal may expire for contracts:

  • For the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

  • For the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.

  • For the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

-End of revocation-


Sample cancellation form

If you wish to withdraw from the contract, please fill out this form and

send it back.

To [SolX GmbH, Kurpromenade 25, 76332 Bad Herrenalb, Telephone +49 7083 9330398, Email info@solx.de]:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

  • Ordered on (*)/received on (*)

  • Name of consumer(s)

  • Address of the consumer(s)

  • Signature of the consumer(s) (only if notification is on paper)

  • Date

_______________

(*) Delete as appropriate.